NOTE: NUTRALIAN PUBLISHING DOES NOT SELL ITEMS AT THIS TIME. ALL BOOKS ARE SOLD BY EXTERNAL SELF-PUBLISHING COMPANIES. SO PLEASE IGNORE THE FOLLOWING INFORMATION.

How much does it cost?

Delivery charges will depend on the method used for postage. Royal Mail is preferred in most cases and prices depend mainly on weight. VAT is only added when required and is based on UK and EEC rules.

Overseas delivery may be arranged by prior agreement and notice of an appropriate delivery charge upon which you agree to before the order is processed. Please note that we do not deduct VAT for any orders to the Channel Islands.

Certain low cost items will be dispatched via Royal Mail and delivery charges will be reduced accordingly for reasons of viability. These orders can take up to 5 working days for delivery. Method of delivery will be e-mailed to you on dispatch.

How long does it take?

Items ordered on any business day (Monday - Friday) excluding Bank Holidays should be delivered within 3 business days (excluding Saturday), anytime up to 5.30pm. Our standard delivery charge does not provide for next day delivery, however every effort is made by ourselves & the couriers to achieve this.

However, Nutralian Publishing relies upon the services of third party couriers, and whilst we endeavour to ‘keep to our word’ there are unfortunately a few occasions when the couriers fail to perform the service that they are required to. This happens rarely, but because it does occur, albeit occasionally, we cannot be held responsible for the late delivery of an item. For the avoidance of doubt Nutralian Publishing will not refund the standard delivery charge if the courier has failed to deliver the item(s) on the anticipated delivery date.

Who do we use?

Large orders addressed within the UK mainland are sent by Initial City-Link, you must arrange for someone at your address to be in and sign for the parcel on the expected delivery date. Where a parcel cannot be delivered, (e.g. no-one at home), you will be notified by City Link with a telephone number to call to arrange a suitable time for re-delivery. City Link will only attempt one re-delivery, thereafter you will be required to collect your parcel from the collection depot within 5 days. If your parcel is not collected within 5 days it will be returned to Nutralian Publishing. Your credit / debit card will be credited your original total cost less £14.99 which is the full cost of delivery to you, plus return delivery charges back to Nutralian Publishing. However we can accept third delivery and redirection charges to ensure delivery of your parcel. Please contact our Customers Services Department on PHONE NUMBER for further details

How to Track your parcel

NOT APPLICABLE AT THIS TIME
Once you have placed an order, you will receive an email confirmation that the order is being processed. When we dispatch the goods you will receive another email with your City Link Tracking number. You can then visit the City Link Website and enter your tracking number in the City Link Job No box. You will then be able to view the status of your delivery after 7.30pm.

NOT APPLICABLE AT THIS TIME
Occasionally parcels are delayed due to poor addressing/sign posting. We may need to give City Link your telephone number in case they need to contact you regarding the delivery. There is a check box on the order form giving you the option of allowing or disallowing this information to be released.

Overseas orders are usually sent by Royal Mail to keep the cost of delivery down.

What to do if there is a problem with the delivery

If the parcel does not arrive when you expect it then please don't hesitate to give us a call on PHONE NUMBER. We will contact City Link or Parcel Force and call you back to let you know what's happening.

If the goods are damaged upon receipt please call us on PHONE NUMBER or e-mail: EMAIL within 7 days of delivery.